Shipping policy

Shipping Policy

Last Updated: 05-Aug-2026

At Dhun, we are committed to delivering your jewellery safely and on time. Every order is carefully packed to ensure it reaches you in perfect condition.

Domestic Shipping (India)

Shipping Charges

  • ₹70 shipping charge on all prepaid and COD orders below ₹1,500.
  • Free Standard Shipping on all domestic orders above ₹1,500.
  • Shipping charges are non-refundable once an order has been dispatched.

Order Processing

  • Orders are processed and dispatched within 2–3 business days after payment confirmation.
  • Orders placed on weekends or public holidays will be processed on the next business day.
  • During festive seasons, sales, or promotional events, dispatch timelines may be slightly longer.

Estimated Delivery Time

Within India

  • Metro Cities: 2–5 business days
  • Other Cities & Towns: 3–7 business days
  • Remote Locations: 5–10 business days

Please note that these are estimated delivery timelines and may vary due to unforeseen circumstances.

Shipping Partners

Domestic Orders

We primarily ship through DTDC.

If your PIN code is not serviceable by DTDC, your order will be shipped via India Post or another trusted courier partner.

Order Tracking

Once your order is dispatched, you will receive an email and/or SMS containing your tracking details.

You can track your shipment using the tracking link provided in the dispatch confirmation.

Delivery Delays

While we strive to deliver every order within the estimated timeframe, delays may occur due to circumstances beyond our control, including:

  • Weather conditions
  • Public holidays
  • Natural disasters
  • Customs clearance
  • Transportation disruptions
  • Courier partner delays
  • Government regulations

Dhun shall not be held liable for delays arising from such events.

Incorrect Shipping Information

Please ensure that your shipping address, contact number, and email address are accurate before placing your order.

Dhun is not responsible for delays or failed deliveries caused by incorrect or incomplete shipping information provided by the customer.

Additional shipping charges may apply if an order needs to be re-shipped.

Lost or Damaged Packages

If your order arrives damaged or appears to be lost in transit, please contact us within 24 hours of delivery or the expected delivery date.

We will work with the courier partner to investigate the issue and provide an appropriate resolution.

Contact Us

If you have any questions regarding shipping or your order, we're happy to help.

Email: dhunbysnigdha@gmail.com

Website: www.wearyourdhun.com