Refund policy

Your satisfaction is important to us. If you're not completely happy with your purchase, we're here to help.

Return Window

Returns may be requested within 7 days of receiving your order.

Conditions for Returns

To be eligible:

• Product must be unused.

• Product must be returned in its original packaging.

• Original tags, invoices, and accessories must be included.

• The item should show no signs of wear.

• Unboxing video is requried as a confirmation.

Non-Returnable Items

The following items are not eligible:

• Used jewelry

• Customized or personalized products

• Gift cards

Damaged or Incorrect Orders

If your order arrives damaged or incorrect, notify us within 4 hours of delivery by emailing us with:

• Order number

• Clear photographs of the product

• Images of the packaging

• Video of Unboxing the products.

Once verified, we will arrange a replacement or refund at no additional cost.

Refund Timeline

Approved refunds will be processed to your original payment method within 5–7 business days. Processing time may vary depending on your bank or payment provider.

Exchanges

Exchanges are subject to stock availability. If the requested item is unavailable, we will offer an alternative or process a refund where applicable.

Order Cancellation

Orders can only be cancelled before dispatch. Once shipped, cancellations are no longer possible.

Need Help?

For any questions related to returns, exchanges, or refunds, please contact:

Email: dhunbysnigdha@gmail.com